Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.In order to receive your refund please follow the steps below:Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
Request your Return Authorization Number and by emailing support@kainlee.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don’t cover custom fees for returns)
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@kainlee.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: support@commonpanda.com
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Invalid Reasons:
Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at Common Panda. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
A***a –
Gracias, recibí mi pedido conforme,en pocos dias y está hermoso; pronto pediré mas.
Customer –
Very beautiful. Exactly as described.
S***a –
Отлично! Очень довольна! Спасибо большое продавцу! Супер!!!
S***D –
nice item
T***n –
all items received very quickly from overseas.. great items… would highly recommend to all a +++++
C***r –
Livraison rapide, joli bonne qualité en bois mais vraiment trop grand pour un collier.
T***y –
beautifuuuuul 🙂
H***n –
product as described, prompt delivery
M***e –
Very nice, wooden beads pendant.
C***a –
Todo bien por el precio que tiene…
S***F –
It is really lovely. Good store
L***a –
Ok, es lo que se anuncia, buen precio.
E***a –
спасибо
N***a –
очень красиво.
A***a –
Excelente Vendedor. Todo Perfecto. Muchas Gracias.
Customer –
Bardzo ładne żywe kolory. Wygląda lepiej niż na zdjęciach. Wysokość drzewka 8cm, sznurek długi. Polecam.
U***r –
Lovely, colourful necklace, great value, arrived promptly. Thanks
M***e –
bello grande e colorato
Customer –
Ordered second time. Perfect necklace!
R***a –
Прямо как на картинке. Очень симпатичная штучка
S***s –
Mooi ….
J***b –
i like it. cute necklace. thank you.
A***a –
Как на фото. Отлично
D***a –
very cool. i wish i had ordered more.
Customer –
Arrivato in poco meno di un mese. Prodotto come da descrizione.
C***r –
il est très beau. très original. merci
E***S –
Labai greitas pristatymas ir atrodo gerai
N***a –
очень красиво но ждала больше месяца
M***z –
Dostawa w niecały miesiąc. Ladnie wykonane, ale śmierdzi (po kilku dniach wietrzenia juz prawie nie).
L***F –
Very cute. Nice goods. Thank you so much (:
K***a –
отличное деревце! полностью соответствует описанию и фото! спасибо! рекомендую!
A***o –
Molto accurato
D***a –
Пришло за месяц в Питер. Написано отправление из Монголии. Мне нравится.
S***p –
Very nice pendant.
A***a –
Collana in legno , più che perfetta , lo consiglio grazie
Customer –
Nicer than I expected. Very good design and material.
Customer –
Большое красивое дерево. Бусины разноцветные, хорошо прокрашенные. Качество отличное.
Customer –
Так себе украшения. Бусины на дереве не все хорошие, одна помята, другая с коричневым пятном. Дома повесить куда-нибудь для украшения или в машину-можно, на себя бы я такое не надела.
S***a –
Thank you; I am Věry satisfied
S***a –
очень классный кулон! фото не передает цвет. он яркий! закажу еще! спасибо продавцу!
Customer –
so pretty! just like the photo
A***i –
bello e in anticipo
M***m –
шло долго, но в срок. продавцу спасибо.
E***v –
отличная деревянная подвеска! качество на 5+
S***a –
Molto carino! Fatto molto bene! Ringrazio e consiglio il venditore!
L***n –
Really pleased with the pendant!
I***a –
я довольна! потрясающее изделие!!!!
A***r –
loved it… it’s absolutely like the one in pic and quality is too good.
E***a –
Дерево классное, радостное в точности как на картинке. Рекомендую!
N***a –
Krásný, na dlouhé kůži a přišel velmi rychle.
Customer –
на картинке лучше смотрится, но носить можно… по качеству все хорошо
Customer –
looks very nice but it’s huge (as written but still I was surprised to see :))
Customer –
muy bonito, envío rápido. recibido en España en dos semanas
I***c –
Bellissimo sono molto soddisfatto….
E***S –
доставка в Московскую облась 2 месяца, трек не отслеживался.
E***a –
Интересная штука. Все как в описании. Спасибо продавцу
V***a –
дерево чудесное!!!!!
C***e –
l’arbre est plus grand que je pensais ; il faudrait le présenter sur 1 mannequin pour mieux se rendre compte
T***n –
Thank you very much! I recommend!
N***a –
Очень красивый кулон и СУПЕР продавец! Спасибо! Всем довольны! РЕКОМЕНДУЮ!!
G***i –
Top product
M***a –
Todo perfecto
F***Z –
vraiment beau. Merci beaucoup.
S***h –
Thank you very happy
Customer –
très joli belles couleurs
Z***d –
Thanks for the services
A***s –
nice
Customer –
Very cool pendant. Recommend
A***a –
Going For about a month, size horse
M***l –
Goods arrived, very nice, good price 🙂
Customer –
super
P***o –
OK
U***b –
So much better than advertised
M***a –
Bonito
H***i –
good
A***k –
I wait 4 weeks but it is very nice . I like that colours. Beautiful.
V***o –
It ‘S in Kiev fast, satisfied with the order.
V***n –
Very beautiful pendant! Natural wood! Very positive!!! Height 9 cm, it seems at least photos.
V***s –
Quick delivery, packed very well, great quality. Thank you kindly.x
Customer –
Absolutely love it thank you store
S***U –
perfect
M***l –
Chains arrived, very nice, good price, gladly again 🙂
Customer –
Awesome product! Lighting FAST and safe shipping! A++++++++++++ THANK YOU! 🙂
Customer –
Very beautiful, just as described.
Customer –
Very nice. Same as the photo
Customer –
Bellísimo
Customer –
perfect
V***s –
Quick delivery, packed well, nice item. Thanks you.x
Customer –
All good. Many Thanks.
H***k –
Beautiful
C***D –
Nice, better than the picture
E***A –
Wood excellent!!! Recommend and store and goods!
M***n –
Very happy with these! Thank you.
L***a –
Wow!!!! This is a very cool thing!!! It is very beautiful and stylish!!! Chic! Shine! Beauty! I recommend everything in the world! How beautiful it is!!!! Delivery is fast, the store is lovely and honest man! Thanks a lot for such a miracle!!! I’m happy! The real tree, the leather thread is long, light, pleasant to the eye and soul!!!!! Thank you so much! 5 + + + + + + + + + + +